Here at Xylem Tree Care, we not only pride ourselves on our quality of work, but also to the trust and relationships we have with our customers. To the best of our ability we will never share any data you have provided (Excluding third parties). Scroll Down to read more.
The information we collect:
We receive, collect and store any information you enter on our website or provide us in any other way (Such as within contact/request forms). In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
We store any physical/written information you give to us via Quotes, Invoices, or Letters within a locked filling cabinet. Your information can only be read by select team members. Documents will be shredded when finished with. This information is used to help conduct the jobs needed that you have requested
How we collect this information
When you fill out a form on our website or interact with a social link, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
When you send us a Letter, Fill out a physical quote or invoice we will receive personal details such as your Full name, Address, Phone Number, Email, Etc.
Why we collect this information
Electronical & Physical:
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services we provide;
To provide our Customers with ongoing or future customer assistance and support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How we store this information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Any physical documents containing your personal data will be filed and stored within a secured filing cabinet. Only Acea has access to this cabinet.
How we contact site visitors/customers
Electronical & Physical:
We may use the details provided by customers electronically or physically to contact you regarding our services that we providing. This may be via: Phone Call, Text Message, Email, Post, or Social Media. Regarding Social Media Xylem Tree Care or people working on their behalf may contact you via Xylem Tree Care's social media platforms for marketing/review purposes.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at